FAQS

Tel: +971585514999
E-Mail: info@debutperfumes.com

Central Park tower
DIFC 19th floor, 1937

Free standard shipping
on all orders.

Support forum provide
for over 24h, every day.

FaQs. General Information

What types of payment methods do you accept on your online store?

We accept a variety of payment methods, including credit cards, debit cards, and PayPal. All transactions are processed securely to ensure the safety of our customers’ personal and financial information.

How do you ensure the quality of your perfumes?

We take pride in our attention to detail and commitment to quality. Our perfumes are crafted using the finest aromatic components, sourced from around the world, and each bottle is carefully formulated and packaged to ensure that it is a work of art. We also conduct regular quality control checks to ensure the consistency and integrity of our perfumes.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on the destination country. Customers can check the shipping options and rates available for their country during the checkout process.

What is your return policy for online purchases?

We want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return it within 14 days of receiving it for a full refund or exchange. The item must be in its original condition and packaging, and the customer is responsible for the return shipping costs.

Sale

What is the current sale you are offering?

Our current sale is [insert details here]. You can find more information about the sale on our website or by contacting our customer support team.

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How long will the sale last?

The duration of our sales varies depending on the promotion. Please check our website or contact our customer support team for more information.

Are all items on sale?

Not all items may be on sale. Please check our website or contact our customer support team for more information on which items are eligible for the sale.

Can I combine the sale with other promotions or discounts?

It depends on the promotion and the terms and conditions. Please check our website or contact our customer support team for more information on combining promotions or discounts.

Can I get a refund or exchange on a sale item?

Yes, you can still get a refund or exchange on a sale item if it meets our return policy criteria. The item must be in its original condition and packaging, and the customer is responsible for the return shipping costs.

Can I place an order for a sale item that is out of stock?

Unfortunately, we cannot take orders for out of stock sale items. However, you can sign up for email notifications to be alerted when the item is back in stock or contact our customer support team for more information on restocking.

Terms & Conditions

What are your terms and conditions?

Our terms and conditions include policies regarding payment, shipping, returns, privacy, and use of our website. You can find our complete terms and conditions on our website or by contacting our customer support team.

How do I accept your terms and conditions?

By using our website or making a purchase, you are agreeing to our terms and conditions. You may be required to acknowledge and agree to our terms and conditions during the checkout process.

What is your policy on privacy and personal information?

We take the privacy of our customers very seriously and have a comprehensive privacy policy in place. We only collect and use personal information for the purposes of processing orders and providing customer service. We do not share or sell personal information to third parties.

What is your policy on returns and exchanges?

We offer a 14-day return policy for most items. The item must be in its original condition and packaging, and the customer is responsible for the return shipping costs. Exchanges are subject to availability and may require additional shipping fees.

What is your policy on shipping and delivery?

We offer various shipping options and rates depending on the destination. Delivery times may vary depending on the destination and shipping method selected. Customers can track their order status and delivery date through our website or by contacting our customer support team.

What is your policy on payment and security?

We accept various payment methods and process transactions securely using SSL encryption technology. We do not store orshare credit card or other financial information. Customers can be assured that their personal and financial information is protected and secure when making a purchase through our website.

Privacy Policy

What is your privacy policy?

Our privacy policy outlines how we collect, use, and protect personal information that we receive from our customers. It also explains how we use cookies and other tracking technologies on our website. You can find our complete privacy policy on our website or by contacting our customer support team.

What personal information do you collect?

We collect personal information such as name, email address, shipping address, and payment information when you make a purchase on our website. We may also collect information such as your IP address, browser type, and device information when you visit our website.

How do you use my personal information?

We use personal information to process orders, provide customer support, and communicate with our customers about promotions and updates. We may also use personal information for analytics and to improve our website and customer experience.

Do you share my personal information with third parties?

We do not share or sell personal information to third parties except for the purposes of processing orders and providing customer service. We may also share personal information with our trusted partners and service providers who assist us with our business operations.

How do you protect my personal information?

We take the security of personal information very seriously and use industry-standard encryption and security technologies to protect it. We also regularly review and update our security practices to ensure that personal information is safeguarded.

How can I access or correct my personal information?

You can access and update your personal information by logging in to your accounton our website. If you encounter any issues or have questions about accessing or correcting your personal information, please contact our customer support team for assistance.